Dedicated AR Specialists
Our AR specialists have years of expertise and vast experience across all medical specialties and payers — supporting all providers with clear outstanding balances and lower write-offs.
Recover More Revenue with Professional AR Recovery Services
Recover Old Claims, Reduce A/R Days, and Lower Write-Offs.
eClaim Solution AR recovery services help practices, multi-specialty practices, and clinics maintain cash flow, improve reimbursements, and ensure claims are never unpaid. We continuously track, monitor, and analyze old and denied claims to help you recover maximum revenue and strengthen your revenue cycle.
Recover More Revenue From Your Outstanding AR
You’ve submitted claims but are still waiting to receive payment, even though the standard timeline has passed. The claim may still be part of your outstanding AR; to recover it, track the A/R aging report, identify the denial reasons (if provided by the payer), and follow up with the payer or patient. A lengthy process that requires expertise to handle it more efficiently — recover the lost revenue before it’s written off by payers; losing it forever.
At eClaim Solution, we provide AR recovery services that help you recover more revenue from your outstanding AR by continuously tracking and monitoring submitted claims. From 90-day-old AR to 120+ days legacy AR, our AR specialists recover every dollar you are owed, helping your practice boost cash flow. Look at what we handle for faster reimbursement;
AR aging analysis and prioritization
Payer-wise inventory analysis
Track claim status
Follow-Up documentation
Old/Legacy AR cleanup
Patient A/R and balance recovery
Denied-claims management
Insurance AR follow-up
Why Is Your AR Still Unpaid?
If your AR is still unpaid, it’s not ultimately lost revenue, but it might be harder to recover than usual if it takes longer. AR remains unpaid for various reasons, including appeals that were denied, underpaid, or forgotten, which directly impact financial stability. Here are the reasons we encounter often for the practice’s unpaid claims;
Inconsistent Tracking
Consistency matters the most when it comes to medical accounts receivable payments; if staff fail to track claims every 7 to 14 days, there’s a higher chance of outstanding balances.
01
Timely-filing Failure
There are time limits for submitting appeals for unpaid or denied claims, depending on the payer’s requirements. If the appeal is submitted after the payer deadline, the balance may become permanently noncollectible, indicating revenue lost forever.
02
02
Underpayment
Underpayment is one of the biggest reasons AR balances increase; it occurs when the payer pays a lower contracted rate for the service rendered or codes it as combined. For example, the provider claims $500 for the service; the contracted rate is $500, but the payer pays only $300, leaving an outstanding balance of $200.
03
Poor AR Follow-Up
No follow-ups, no appeals, or no claim resubmissions before the deadlines often turn to complete write-offs.
04
Patient Responsibility Issues
Patient responsibility (copays, deductibles, or bad debts) increases the outstanding AR balances. The payer pays the contracted rate, e.g., $500, but the patient’s responsibility, which is around $100, is still pending; this raises collection risks.
05
05
Medical Necessity or Coverage Limits
The provider delivered the service to patient care, but the payer found it medically unnecessary, not covered under the contract, or provided too frequently, leading to payment delays and increased AR credits.
06
End-to-End Medical AR Recovery Solutions
Turn your aging AR into recovered revenue with our end-to-end medical AR recovery solutions! Our accounts receivable experts resolve every type of AR claim to ensure your claim is never left unpaid, no matter the category. Here’s what our comprehensive outstanding AR recovery services cover;
1
Insurance AR Recovery
Our insurance AR recovery specialist always prioritizes high-dollar and older claims (60 or 90+ days) and identifies those that remain unpaid, denied, or rejected by health insurance companies. We review payer notes or explanations of benefits (EOBs) to resolve the issue promptly and resubmit appeals within the time limit to recover maximum revenue.
2
Denial & Appeal Recovery
With vast experience in managing denials, our denial and appeal recovery experts know how to recover the payments efficiently and accurately. By identifying reasons through denial codes, fixing root causes, and resubmitting claims with clinical evidence and medical documentation, our healthcare AR experts recover revenue that was previously thought difficult to recover.
2
3
Underpayment Recovery
Most practices face financial downfall due to underpaid claims, which may seem like a minor issue, but they’re the most complex, as they drain your revenue slowly. By offering an underpayment recovery service, we ensure full recovery of underpaid claims by identifying amounts that are below the contracted rates for the services rendered and resubmitting the appeal within the filing timeline, along with supporting data, medical necessity, and patient demographics.
4
Patient AR Recovery
Not all denied claims are due to the insurer; some outstanding AR is the patient’s responsibility. Our patient AR recovery specialist collects payments owed by patients, including copays and deductibles. By tracking aging balances and communicating with patients, we send concise bill statements to enable faster, smoother recovery.
4
5
Legacy AR Recovery
Recover the oldest claim you’ve forgotten that it’s even sitting in your AR! Our legacy AR recovery specialist works on claims older than 90/120 days, with no follow-up, no appeals, and no resubmission process. We recover maximum payments of approximately 25-30% and clean balance sheets to maintain the financial strength of your practice.
6
AR Cleanup & Resolution
We audit, identify aging AR, and resolve or fix unpaid claims; clean those that appear to be write-offs after applying recoverable strategies to ensure there is no pending data in your AR systems; and help your practice boost cash flow.
6
eClaim's 4 Steps AR Recovery Process
We structure our accounts receivable service into 4 simple steps: identification, investigation, appeal, and follow-up — which help recover the maximum revenue, so your claims never sit in AR.
AR Aging Identification
Our medical accounts receivable specialists aggressively audit the AR backlogs and identify the aging claims. Whether it’s the past 30 days or legacy AR 120+ days, we sort them by payer, high-dollar, and timeliness of deadlines to resolve the ones with the most payments and the fewest days to appeal.
01
Payer Investigation
Moving forward, we investigate the payers based on the sorted claims and identify the reason the insurance company denied payment via the remittance advice or EOB. It helps us identify the root cause of denials, underpayments, or write-offs, whether related to administrative errors or clinical documentation issues, such as missing patient information, bundling issues, or outdated codes.
02
03
Appeal & Resubmission
After verifying the root causes and rejection issues, we fix them and submit appeals for denied claims with proper documentation within payer-specific timelines — ensuring faster, smoother payment recovery.
04
Continuous AR Tracking
Once we resubmit the claims, our experts ensure ongoing tracking to speed up the overall recovery process. Further, we communicate with patients regarding their billing responsibilities to ensure that no balances remain in your AR account.
Your Nationwide Partner for Medical AR Recovery
No matter where you’re located, our medical AR collection experts serve everywhere across the USA, including;
Recover Outstanding AR Across Major Payers
We know that every payer has its own rules and unique requirements for the AR recovery process, which is why our AR specialists apply payer-specific follow-up strategies, verify claim and contract requirements, manage timely appeals, and escalate unresolved balances to help your practice recover the reimbursement it has earned. Here are the major payers we have handled;
Medicare
Medicaid
UnitedHealthcare
Aetna
Cigna
Blue Cross Blue Shield
Humana
Molina Healthcare
AR Recovery Solutions Tailored to Your Specialty
Every medical specialty has its own rules and conditions for submitting claims, and the same applies to the AR recovery process. We tailored our AR recovery solutions across 50+ medical specialties, helping all achieve remarkable revenue, more cash flow, and minimum write-offs.
Why Should You Outsource AR Recovery Services?
Outsourcing AR recovery services helps you with;
Reduce AR days and recover lost revenue effectively.
Focus more on patients rather than AR recovery strategies.
Lower operating/in-house costs by 10-15%.
AR reporting and analytics that keep you updated about practice cash flow.
Structured, timely follow-ups; minimum unpaid claims.
Identify denial trends and bottlenecks to reduce the risk of underpayments.
By outsourcing, you can increase the collection rate, reduce denials, and eliminate unnecessary write-offs — which strengthens overall revenue cycle management.
Why Healthcare Providers Choose eClaim for AR Recovery
Multi-Payer Experience
From Medicare and Medicaid to Aetna, Cigna, and other commercial payers, as well as tertiary payers, our team of AR recovery specialists has handled all types of aging AR (30, 60, 90, and 120 days), ensuring your practice boosts cash flow.
Denial Recovery Expertise
Our denial management team effectively and strategically resolves every denied claim, minimizes write-offs, decreases aging days, and improves reimbursement rates.
Detailed AR Reporting
Our AR experts always analyze claims in real time, supporting faster recovery, while providing customized reporting to help you make better decisions for your practice.
Proven Recovery Strategies
We use proactive denial solutions, automated billing workflows, and AI for medical coding to detect errors before claim submission, ultimately reducing claim denials and rejections.
Results that Matter
2
%
Clean Claim Rate
<
2
AR Days
2
%
Medical Coding Accuracy
2
%
Appeal Success Rate
2
%
AR Collection Ratio
2
%
HIPAA Compliance Workflow
Frequently Asked Questions
What are AR recovery services?
Accounts receivable (AR) recovery services are the process of collecting payments on unpaid, overdue, or denied claims from insurance companies or patients. AR in medical billing involves managing outstanding balances throughout the revenue cycle to ensure healthcare providers receive timely payments. Effective AR recovery improves cash flow, reduces outstanding balances, and strengthens revenue cycle management.
How do AR recovery services work?
AR recovery services have several steps, including tracking, identifying, fixing and follow-up. Each step helps ensure the resolution of backlogs, the clean-up of aging cycles, and the collection of payments for services rendered in patient care.
What is considered aging AR?
Aging AR refers to the duration of the cycle buckets (i.e., how long payments are due in AR). It is divided into standard aging buckets: 30, 60, 90, and 120 days. Understand it as;
- 0-30 days (current or recent unpaid claims).
- 31-60 days (slightly overdue, requires a soft follow-up).
- 61-90 days (moderately overdue; requires aggressive outreach for cleanup).
- 90-120+ days (significantly overdue; means it has a high risk of bad debt or write-offs; needs follow-up and to submit appeals).
How do you recover denied claims?
At eClaim Solution, we thoroughly analyze denied claims, identify their root causes, and fix errors within the specified timeline. Then, we resubmit the claims after correcting any issues and continuously follow up until the payments are recovered.
What is the average AR recovery rate?
There is no single standard recovery rate. It depends on factors such as the age of the AR, the payer, the denial reasons, and the recoverability of the accounts.
What causes high AR balances?
High AR balances can result from unpaid or denied claims, delayed payer payments, underpayments, billing errors, and inconsistent follow-up.
How can AR recovery improve cash flow?
AR recovery helps convert outstanding balances into actual payments, bringing revenue to your practice faster and reducing the money tied up in unpaid accounts.