We are working on updates and if any question, please reach at (844) 348-6296
(844) 348-6296

16192 Coastal Highway Lewes, DE 19958

Follow us on Social media

eClaim solution simplifies your health care revenue cycle solutions.

Follow us


eClaim Solution > RCM  > COVID-19 Impact on Patient Retention in 2022

COVID-19 Impact on Patient Retention in 2022

For 2 long years, the world has been struggling with the COVID-19 pandemic. The new Omicron version is a humbling reminder to all that we’re still in the battle. But if the pandemic has proven us anything, it’s how properly humans can adapt and conquer the maximum tough situations.

To that end, era has notably helped in overcoming how problems have performed in our ordinary lives generally, and really lots so with inside the healthcare arena. So, as we input 2022, era yet again is right here to help us with adapting to the attempting instances confronted with the aid of using all of us.

COVID 19 and procedures canceled, staff Shortage and office visits:

69% of humans residing with persistent sickness record that their signs have worsened throughout the pandemic. Fatigue, depression, anxiety, and isolation from buddies and own circle of relatives are fundamental individuals to an inflow of worsened conditions.

Yet unfortunately, about 35% of techniques and assessments have been canceled because of COVID-19 rules inflicting team of workers shortages throughout the medical field. For instance, nearly a complete sector of the populace suggested being too afraid to visit emergency rooms because of the virus.

Another difficulty for plenty humans searching for medical recommendation has been surprise billing. That can be why again, 35% of humans suggested getting rid of COVID-19 remedy to keep away from probably hefty medical billing, with -thirds of the population accrediting COVID-19 to have the best effect on their budget in 2020.

A method to help connecting with companies without the introduced strain of probably setting the patient right into a heavier monetary burden turned into wanted.

Patient portal helps people regain virtual connectivity for their healthcare:

One considerable improvement in current years is the Patient Portal which has created a bridge of verbal exchange and connectivity among practitioners and patients. Typically, as a cellphone app, it must be reachable from everywhere and at any time, 24 x 7.

That’s critical due to the fact given that past due 2019, humans were quarantined at domestic with the aid of using authorities’ mandates, shutdowns, precautions, or due to having to isolate themselves after checking out wonderful for the coronavirus.

It had all created a Patient Portal “best storm” with the aid of using allowing patients to attain out to their practitioners, talk their concerns, and carry out numerous of self-provider functions, all without leaving domestic.

Digital get right of entry to additionally helped experts supply digital classes to their patients, undertaking assessments and remedy alternatives nearly as though the affected person and company have been in the identical room. This kind of method to patient care has helped open up many new possibilities to them and their companies.

The maximum outstanding instance must be telemedicine, with its capacity to attach patients and providers actually on encounters that historically could’ve been as stay face-to-face appointments.

Patients are seen, and companies can bill for telemedicine sessions given that basically each payer now accepts claims for digital visits. These additionally removes the in-workplace workforce and resources wanted for in-workplace appointments.

Remote affected person monitoring (RPM):

Another instance of faraway care, as its name implies, is far off patient monitoring (RPM), wherein companies can get real-time readings on vitals inclusive of blood pressure, glucose, weight, and extra with the patient being at domestic or any remote location. Providers must be enabled to hold RPM information of their digital fitness facts systems (EHR) for comparisons.

RPM readings may be submitted as properly for charge to such a lot of payers developing any other revenue stream for companies; the benefit element for patients is self-explanatory. Ideally, a setting’s telemedicine and RPM structures could faraway patient monitoring (RPM), work together, or one at a time as wanted.

Technological advances do not stop in patient portals; Medical Billing is Changing Too

As simply alluded to, generation equipment can extensively affect medical billing in very fantastic methods. Through their RCM groups or in-residence systems, medial putting needs to gain from 

(1) pre-coverage verifications, 

(2) out-of-community alerts, and 

(3) get entry to a patient obligation estimator.

The transparency generated among the patient and the practitioner has helped create a extra relied on bond in the relationship, for that reason enhancing affected person engagement. Patients need to be capable of pay on line via their gadgets or the portal.

These have decreased extraordinary patient responsibility balances at a time whilst sufferers have emerged as amongst the most important of payer groups. Interactive text notifications need to be an alternative for upcoming appointments and stability due reminders.

Nearly ninety% of patients say that the Patient Financial Experience can decide whether or not or now no longer they could go back to a particular healthcare company.

This additionally contributes to them recommending a company to a member of the family or friend. In addition, a simplified, easy-to-recognize billing experience permits the patient to sense higher approximately their basic experience. All assist to growth patient retention and payments, specifically whilst flexible payment alternatives and methods to pay are to be had to sufferers.

Patient Financial Engagement Improving Healthcare’s Bottom Line

Patient engagement has promoted self-care and higher fitness, and has additionally been a useful device used to enhance the healthcare company’s backside line. With extra patients actively accomplishing their payments, companies need to see an development in sales generated.

As mentioned, there’s no wonder to patients if there’s an out-of-community alerting mechanism in both the RCM company’s device or the in-residence device or outsource medical billing being used.

Next Steps

If you sense that you can be extra worthwhile and function loads extra efficaciously with more advantageous workflow, we invite you to discover eClaim Solution to:

  • Ease billing or claims issues
  • Improve workflow
  • Consolidate staffing issues
  • Outsource your staff to the extent possible
  • Multi-Modality Workflow and Scheduler
  • Engage Patients and Marry Referrers!

eClaim Solution has a high-quality track report in growing its clients’ revenue through 10% – 20%. We assure to growth yours in ninety days over whatever device or carrier you’re the use of now.

Clients have general visible and hands-on transparency to all in their data.


What is COVID-19?

COVID-19 is a sickness resulting from a virus referred to as SARS-CoV-2. Most human beings with COVID-19 have slight symptoms, however a few human beings emerge as seriously unwell. Older adults and those who’ve sure underlying clinical situations are much more likely to get seriously unwell. Post-COVID situations are a extensive variety of fitness troubles human beings can enjoy 4 or extra weeks after first getting COVID-19. Even those who do now no longer emerge as seriously sick from COVID-19 might also additionally experience post-COVID situations.

How does the virus unfold?

COVID-19 is unfolded in 3 most important methods:

  • Breathing in air whilst near an infected individual who’s exhaling small droplets and particles that comprise the virus.
  • Having those small droplets and particles that comprise virus land at the eyes, nose, or mouth, specifically through splashes and sprays like a cough or sneeze.
  • Touching eyes, nose, or mouth with hands which have the virus on them.
No Comments
Add Comment