Privacy Policy

Information We Collect

We may collect the following types of personal and health information:

• Personal Information: This includes, but is not limited to, your name, email address, phone number, and billing address.
• Health Information: In the course of providing medical billing services, we may collect health-related information, including medical records, diagnoses, treatments, and insurance details. This information is protected under HIPAA (Health Insurance Portability and Accountability Act).
• Usage Data: We may collect non-personally identifiable information such as your IP address, browser type, and device information to improve our website and services.
• Cookies and Tracking Technologies: We may use cookies or similar tracking technologies to track your activity on our website for analytics and functionality purposes.

How We Use Your Information

We use the information we collect in the following ways:

• Providing Medical Billing Services: To process and manage claims, verify insurance, and facilitate the billing process.
• Communication: To contact you with updates, service-related messages, and customer support inquiries.
• Improvement of Services: To improve our website, services, and customer experience based on usage data and feedback.
• Compliance with Legal Requirements: To comply with HIPAA regulations and other applicable laws governing the protection of personal and health information.

How We Protect Your Information

We take the security of your personal and health information seriously. We implement a variety of security measures, including:

• Encryption: Data transmitted between our website and your browser is encrypted using SSL (Secure Socket Layer) technology.
• Access Control: We restrict access to your information to authorized personnel who need it to perform their duties.
• Regular Audits: We conduct regular security audits to ensure that our systems meet industry standards for data protection.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:

• With Service Providers: We may share your information with third-party vendors who assist in processing claims, verifying insurance, or providing other necessary services.
• As Required by Law: We may disclose your information if required to do so by law, including in response to a subpoena, court order, or other legal process.

In Case of Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

Your Rights

As a user of our services, you have the following rights regarding your personal and health information:

• Access: You have the right to request access to the personal and health information we hold about you.
• Correction: You have the right to request corrections to any inaccurate or incomplete information.
• Deletion: You may request the deletion of your personal information, subject to applicable legal and contractual requirements.
• Opt-out: You may opt-out of certain communications, such as promotional emails, by following the unsubscribe instructions provided in those messages.

HIPAA Compliance

As a medical billing company, we comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the privacy and security of your health information. We will only use and disclose health information as permitted by HIPAA, including for purposes of medical billing, treatment, and payment, as well as in response to lawful requests.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites, and we encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated “Last Updated” date. Please review this policy periodically for updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

eClaim Solution
16192 Coastal Highway Lewes, DE 19958
Phone: (888) 337-3406
Email: info@eclaimsolution.com

SMS Communications

By consenting to receive SMS communications from eClaimSolution, you agree to receive important updates, notifications, and service-related messages from us. Message and data rates may apply. Messaging frequency may vary depending on your interactions with us. You can opt out of receiving SMS messages at any time by replying “STOP” to any message. For assistance, reply “HELP” or contact our support team. To learn more, please review our full Privacy Policy and Terms and Conditions.