Privacy Policy
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Commitment To Privacy
Privacy Policy
Last Updated: October 1st, 2025
eClaim Solution (“Company,” “we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or use our services.
We comply with U.S. privacy laws and the Health Insurance Portability and Accountability Act of 1996 (HIPAA) when handling health-related information. You agree to the terms outlined in this Privacy Policy by using our website.
1. Information We Collect
When you visit or interact with our website, we may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Job title, organization, or company information
- Any details you provide when filling out inquiry or contact forms
b. Service-Related Information
- Information related to requests for medical billing, credentialing, enrollment, or other services.
- Documents or files voluntarily uploaded through secure forms.
c. Protected Health Information (PHI)
- In limited cases, you may provide PHI related to patients, providers, or healthcare entities.
- All PHI is handled according to HIPAA regulations, with strict safeguards in place.
d. Technical Information
- IP address
- Browser type and version
- Device information
- Pages visited, time spent, and referral sources
- Cookies and similar technologies (explained in Section 7)
2. How We Use Your Information
We use the collected information for the following purposes:
- To respond to your inquiries and provide the requested services.
- To deliver medical billing, credentialing, enrollment, and related solutions.
- To ensure compliance with HIPAA, legal, and regulatory obligations.
- To improve website functionality, user experience, and service offerings.
- To protect against unauthorized access, fraud, or misuse of our services.
- To communicate updates, policies, or important service-related notices.
3. HIPAA Compliance
When handling Protected Health Information (PHI):
- We collect, use, and disclose PHI only as necessary to perform contracted services.
- PHI is protected using administrative, physical, and technical safeguards.
- Access to PHI is limited to authorized personnel who require it to perform their duties.
- We do not sell, lease, or rent PHI under any circumstances.
- If required, we enter into Business Associate Agreements (BAAs) with healthcare providers or covered entities.
4. Data Sharing & Disclosure
We may disclose personal information in the following cases:
- With Service Providers: Third parties who assist in website hosting, IT support, or business operations.
- For Legal Compliance: To comply with court orders, laws, or regulatory authorities.
- Business Transfers: If eClaim Solution undergoes a merger, acquisition, or sale of assets.
- With Your Consent: When you authorize us to share your information. We do not sell or rent personal data or PHI to third parties for marketing purposes.
We do not sell or rent personal data or PHI to third parties for marketing purposes.
5. Data Security
We implement industry-standard security measures to protect all personal and health-related information, including:
- Encryption: Data is encrypted during transmission and storage.
- Firewalls and Secure Servers: Our systems are protected from unauthorized access.
- Access Controls: Only trained, authorized staff can access sensitive data.
- HIPAA Training: Our employees undergo regular HIPAA compliance training.
6. Data Retention
- We retain personal data only for as long as needed to provide services or comply with legal obligations.
- PHI is retained in compliance with HIPAA’s minimum necessary and retention requirements.
- Once retention is no longer required, data is securely deleted or destroyed.
7. Cookies & Tracking
Our website may use cookies and related technologies to:
- Enhance website functionality and performance.
- Analyze user behavior and improve user experience.
- Remember user preferences.
You may disable cookies in your browser settings, but some site features may not function properly.
8. Your Rights
Depending on your jurisdiction, you may have the following rights:
.HIPAA Rights (U.S.):
- Access PHI we maintain about you.
- Request corrections or amendments.
- Request restrictions on certain uses or disclosures.
- Receive an accounting of disclosures.
.CCPA Rights (California Residents):
- Right to know what personal data we collect.
- Right to request deletion of your data.
- Right to opt out of data sharing (we do not sell data).
.GDPR Rights (EU/EEA Residents):
- Right of access, correction, and erasure.
- Right to restrict or object to processing.
- Right to data portability.
To exercise any of these rights, contact us at the details in Section 12.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of external websites. We encourage you to review their privacy policies before sharing any information.
10. Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child, we will delete it immediately.
11. International Visitors
Although our services primarily focus on the U.S. healthcare industry, visitors from other regions should be aware that your data may be processed and stored in the United States, subject to U.S. privacy laws.
12. Updates to This Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page with the updated “October 1st, 2025” date. Significant changes may also be communicated by email or website notice.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please Contact us:
📧 [info@eclaimsolution.com]
📞 [(888) 337-3406]
Our Core Values
Authority
Our certified medical billing specialists & technical analysts are highly trained, exceptionally skilled, and adept in all areas of medical claims billing.
Diversity
Whether it’s the eClaim Solution team or our specialized range of services, we believe diversity allows us to meet the unique needs of each customer.
Technology
We invest in the latest medical billing technologies and employ healthcare IT industry experts to provide unparalleled medical billing services.